Privacy Policy | Mantra AI

MantraAI ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy describes how MantraAI collects, uses, and shares your personal information.

This Privacy Policy applies to our website and its associated subdomains (collectively, our "Service") along with our application, MantraAI. By using our Service, you acknowledge that you have read, understood, and agree to our practices regarding your personal information as outlined in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

For clarity in this Privacy Policy, we define these terms as follows:

Cookie: Small data packet created by a website and stored by your web browser, used to identify your browser, provide analytics, and remember information about you such as language preferences or login details.
Customer: The company, organization, or individual who registers to use MantraAI Services to manage relationships with consumers or service users.
Device: Any internet-connected device such as a phone, tablet, computer, or other device used to access MantraAI and its services.
IP address: A unique number assigned to each device connected to the Internet, typically allocated in geographic blocks, often useful for identifying the location of a connecting device.
Personnel: Individuals employed by MantraAI or under contract to perform services for any of the parties.
Personal Information: Any data that directly, indirectly, or in connection with other information—including identification numbers—enables the identification of a natural person.
Service: The services provided by MantraAI as described in the relevant terms and on this platform.
Third-party service: Advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may interest you.
Website: MantraAI's site, accessible via this URL: mantraai.id.
You: A person or entity registered with MantraAI to use the Services.

Delete Account Policy

Introduction:

This Delete Account Policy outlines the procedures and conditions for users to delete their MantraAI accounts. By deleting an account, users accept the terms and conditions stated in this policy.

Procedure for Account Deletion:

Users wishing to delete their accounts should contact our support team at [email protected].

Data Retention and Deletion:

Immediate Effect: Upon confirmation, your account and all associated data will be permanently deleted and cannot be recovered.
Anonymized Data: Data that can be anonymized and doesn't personally identify you may be retained for analytical purposes.

Implications of Account Deletion:

Loss of Access: You will lose access to your account and all associated services or content.
Subscription Termination: Any active subscriptions will end without refunds.
Irreversible Action: The deletion process cannot be reversed. Once deleted, accounts cannot be restored.

Exceptions and Special Cases:

Legal Compliance: Account deletion requests will be honored except where we must retain certain information by law.
Pending Transactions: If you have pending transactions or unresolved issues, these may need to be settled before account deletion.

Contact Information:

For questions or assistance with account deletion, please contact our support team at [email protected].

Changes to This Policy:

We reserve the right to modify this policy at any time. Users will be notified of significant changes through our website or via email.

Collecting and Using Your Personal Information

Use of Google Workspace APIs

We do not retain or use any user data obtained through Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) and/or machine learning (ML) models. Data accessed via these APIs is used solely to provide the specific features and services you request and is processed in accordance with Google's policies and our commitments under this Privacy Policy.

We collect personal information relating to you ("Personal Information") as follows:

Personal information you provide:

We collect Personal Information when you create an account or communicate with us:

Account Information: When creating an account, we collect information including your name, email address, and transaction history (collectively, "Account Information").
User Content: When using our Services, we collect Personal Information included in your inputs, file uploads, or feedback provided to our Services ("Content").
Communication Information: If you communicate with us, we collect your name, contact information, and message contents ("Communication Information").
Social Media Information: When interacting with our social media pages, we collect Personal Information you choose to provide, such as contact details ("Social Information"). Host companies of our social media pages may provide us with aggregate analytics about our social media activity.
Other Information You Provide: We collect additional information you may provide, such as when participating in events or surveys, or establishing your identity ("Other Information You Provide").

Personal information we receive automatically from your use of the Services:

When you visit, use, or interact with our Services, we receive:

Log Data: Information automatically sent by your browser or device, including Internet Protocol address, browser type and settings, date and time of your request, and interaction details with our Services.
Usage Data: Information about your Service usage, including content types viewed or engaged with, features used, actions taken, time zone, country, access dates and times, user agent, device type, and connection details.
Device Information: Device name, operating system, device identifiers, and browser information. Collection may vary based on device type and settings.
Cookies: We use cookies for operation, administration, and improvement of our Services. You can configure your browser to accept all cookies, reject all cookies, or notify you when cookies are offered. Rejecting cookies may affect website functionality.
Analytics: We may use online analytics tools with cookies to analyze Service usage and enhance your experience.

How MantraAI Uses Personal Information

Provide Our Services

We use your information to fulfill our contract and provide Services:

(a) Providing responses to messages, search queries, and similar Services; (b) Managing your information and accounts; (c) Providing access to certain areas, functionalities, and features; (d) Answering customer or technical support requests; (e) Communicating about your account, activities, and policy changes; (f) Processing financial information and payments for purchased products or Services.

Administrative Purposes

We use your information for various administrative purposes:

(a) Pursuing legitimate interests like direct marketing, research and development, network/information security, and fraud prevention; (b) Detecting security incidents, preventing malicious or fraudulent activity, and taking appropriate action; (c) Measuring interest and engagement in our Services; (d) Short-term, transient use, such as contextual ad customization; (e) Improving, upgrading, or enhancing our Services; (f) Developing new features and Services; (g) Ensuring internal quality control and safety; (h) Authenticating and verifying identities; (i) Identifying and fixing errors in our Services; (j) Auditing interactions, transactions, and compliance activities; (k) Enforcing our agreements and policies; (l) Complying with legal obligations.

Marketing and Advertising our Products and Services

We may use personal information to customize content and advertisements, providing these materials as permitted by law. Our marketing approaches include email campaigns, custom audience advertising, and "interest-based" or "personalized advertising," including cross-device tracking.

Other Purposes

We also use your information for other purposes as requested by you or as permitted by applicable law.

How MantraAI Discloses Your Personal Information

We may share collected information, both personal and non-personal, with third parties such as advertisers, contest sponsors, marketing partners, and others whose products or services might interest you. We may also share with current and future affiliated companies and business partners, or during business reorganizations like mergers or asset sales.

We engage trusted third-party service providers for functions including hosting, database management, email management, credit card processing, customer service, and order fulfillment. We likely share personal and some non-personal information with these parties to enable their services.

We may share portions of log file data, including IP addresses, with analytics partners, application developers, and ad networks. This information may be used to estimate location, connection speed, device type, and whether you visited our website from a shared location.

We may also disclose personal and non-personal information to government officials, law enforcement, or private parties when necessary or appropriate to respond to claims, legal processes, protect our rights or the public's safety, prevent illegal activity, or comply with applicable laws.

Retention of Your Personal Information

We consider several factors when determining how long to retain your information:

Our processing purpose (whether we need the data to provide Services);
The amount, nature, and sensitivity of the data;
Potential harm from unauthorized use or disclosure;
Any applicable legal requirements.

Protection of Your Personal Information

We implement various security measures to protect your personal information when you place orders or access your information. We use secure servers and sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment gateway providers' databases, accessible only by authorized personnel. After transactions, private information is not kept on file. However, we cannot guarantee absolute security for information transmitted to MantraAI or ensure that your information will never be accessed, disclosed, altered, or destroyed through security breaches.

Security of Your Personal Information

We take precautions to protect your information through physical, electronic, and managerial procedures. However, no system is foolproof, and people may commit intentional acts, make mistakes, or fail to follow policies. While we use reasonable efforts to protect your personal information, we cannot guarantee absolute security. If applicable law imposes non-disclaimable duties to protect your information, intentional misconduct will be the standard for measuring our compliance.

Update or Correct Your Personal Information

Your rights to request updates or corrections depend on your relationship with MantraAI. Personnel may update their information according to internal employment policies.

Customers can request restrictions on certain uses and disclosures of identifiable information. You may contact us to (1) update or correct personal information, (2) change communication preferences, or (3) delete personal information from our systems by deleting your account. These actions will not affect information previously provided to third parties.

To protect your privacy and security, we may take steps to verify your identity before granting profile access or making corrections. You are responsible for maintaining the secrecy of your password and account information.

Complete removal of all information is not technologically possible due to backup systems that protect against inadvertent loss. However, after receiving your request, personal information in actively used databases and readily searchable media will be updated, corrected, or deleted as reasonably and technically practicable.

By using MantraAI or contacting us directly, you accept this Privacy Policy. If you disagree, you should not engage with our website or use our services. Continued use following non-significant changes to this Policy indicates acceptance of those changes.

Your Consent

We've updated our Privacy Policy for complete transparency about what happens when you visit our site and how it's used. By using MantraAI, registering an account, or making purchases, you consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to our Services, not to other websites linked from our Services. We are not responsible for content, accuracy, or opinions on other websites, which are not monitored by us. When you leave our Services, our Privacy Policy no longer applies. Your interactions on other websites are subject to their rules and policies, and they may use their own cookies or methods to collect information about you.

Cookies

MantraAI uses "Cookies" to identify visited areas of our website. Cookies are small data pieces stored on your device by your web browser. We use them to enhance performance and functionality but they're non-essential. Without cookies, certain functions may be unavailable or require repeated logins. Most browsers can disable cookies, but this may limit website functionality. We never place personally identifiable information in cookies.

Children's Privacy

We do not address anyone under age 13 or knowingly collect personally identifiable information from them. If you are a parent/guardian aware your child provided Personal Data, please contact us. If we discover we collected Personal Data from anyone under 13 without verified parental consent, we will remove that information.

Changes To Our Privacy Policy

We may update our Service and policies, requiring Privacy Policy changes to accurately reflect them. Unless legally required otherwise, we'll notify you before making changes and give you review opportunity. Continued Service use after updates binds you to the updated Policy. If you disagree with updated policies, you may delete your account.

Information about General Data Protection Regulation (GDPR)

If you're from the European Economic Area (EEA), we'll explain how and why we collect your information and how we protect it.

What is GDPR?

GDPR is an EU-wide privacy and data protection law regulating how EU residents' data is protected and enhancing their control over personal data.

What is personal data?

Any data identifying or potentially identifying an individual. GDPR covers broad information that could identify a person alone or combined with other information. Examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual orientation, and ethnicity.

The Data Protection Principles include:

Personal data must be processed fairly, legally, and transparently and used only as reasonably expected.
Personal data should be collected only for specific purposes and used only for those purposes. Organizations must specify why they need personal data when collecting it.
Personal data should be retained only as long as necessary for its purpose.
People covered by GDPR have rights to access their personal data and request copies, updates, deletions, restrictions, or transfers.

Individual Data Subject's Rights - Data Access, Portability and Deletion

We help customers meet GDPR data subject rights requirements. We keep personal data only as necessary for MantraAI services and business purposes, unless deletion is requested. We dispose of data according to our Terms of Service and Privacy Policy.

If you work with EU customers, you must provide them access, update, retrieval, and removal capabilities for personal data. Our customer support team can answer related questions.

California Residents

The California Consumer Privacy Act (CCPA) requires disclosure of Personal Information categories we collect and use, our sources, and third parties we share with, as explained above.

California residents have these rights:

Right to Know and Access: You may request information about: (1) Personal Information categories we collect, use, or share; (2) purposes for collection or use; (3) categories of sources; and (4) specific Personal Information collected about you.
Right to Equal Service: We won't discriminate if you exercise privacy rights.
Right to Delete: You may request account closure and Personal Information deletion.
Right to prevent sale of personal data: Request that businesses not sell your personal data.

To exercise these rights, contact us at [email protected].

We do not sell our users' Personal Information.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires disclosure of Personal Information categories we collect and use, sources, and third parties we share with, as explained above.

CalOPPA users have these rights:

Right to Know and Access: You may request information about: (1) Personal Information categories we collect, use, or share; (2) purposes for collection or use; (3) categories of sources; and (4) specific Personal Information collected about you.
Right to Equal Service: We won't discriminate if you exercise privacy rights.
Right to Delete: You may request account closure and Personal Information deletion.
Right to prevent sale of personal data: Request that businesses not sell your personal data.

To exercise these rights, contact us at [email protected].

We do not sell our users' Personal Information.

Contact Us

Please contact us with any questions.

By email: [email protected]